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WARRANTY. AND TECHNICAL SUPPORT

As your wheel builder, my commitment to you goes beyond initial purchase and extends to a guarantee of technical support for the lifetime of your wheels. Accidents happen when riding, the roads are an unpredictable place, and mass-manufactured components can fail in often bizarre ways. Get in touch with me as soon as you have a problem and explain what happened as honestly and in as much detail as possible. I promise I will do my best to get you back on the road as quickly as I can.

  • TRUENESS GUARANTEE

    Under normal riding conditions your wheels should stay true for their reasonable lifetime. I spend a lot of time and effort in the workshop ensuring all components are settled in for the long haul. To this end, all minor adjustments to the wheel are offered free of charge (excluding shipping costs) to the original purchaser.

    With your wheels birth certificate as a reference it is often possible to evaluate the cause of a problem, determine if a simple repair is appropriate, and return the wheel to original specification quickly and economically. If we can locate the source of a problem, we can usually prevent it from happening again in the future. I strongly suggest that no matter how small a problem, we work together to have the wheel returned to my Sussex workshop for repair. Third-Party repairs can be more convenient in the short-term, but often work out more expensive and troublesome long-term.

  • SERVICING

    I would recommend at least an annual service for most wheels. Your recommended service date is listed on your birth certificate. If you are riding in harsh wet and wintry conditions, or simply notching up a huge number of miles, your service interval will be reduced to as little as 3 months. Contact me to arrange servicing at a time convenient to you. I am also happy to provide technical advice on the telephone, or in the workshop, to customers who want to learn more about servicing and maintaining their own products. My priority is ensuring that your investment performs at it’s best for as long as possible.

  • ENVE YEAR-1 COMPLIMENTARY SERVICE

    An ENVE wheelset is a significant investment and each purchase from Sharp Precision Wheels is eligible for a complimentary Year-1 service, to monitor the condition of your wheels and keep them operating at their maximum performance for as long as possible.

  • WHEEL CARE INSTRUCTIONS

    Every wheelset is supplied with a care instructions booklet. You can download these instructions by clicking the link below.

  • WARRANTIES

    All components are covered by their respective manufacturer warranties, and in the case of a component failure which is eligible for warranty replacement, I will work with you to provide this replacement free of charge (excluding shipping costs). Such cases do not include misuse of the product in any way, or failures caused by a lack of appropriate maintenance or poor initial setup.
    Rim-brake rims and bearings are to be considered consumable items which are subject to wear based on the use and specific riding conditions of each individual.

    These parts are not usually covered by any warranty unless it is deemed they have worn prematurely.

    I try my absolute best to use parts in every build which are:

    • Appropriate to the individual rider and their intended use.
    • Inherently serviceable in the long-term: one of the major benefits of a hand built product.
    • Cross-compatible and easily convertible, so that your wheels can be easily modified if you change your bike or groupset.

Through careful selection of components and a desire for consumer education I aim to keep avoidable warranty claims to a minimum. If you need technical support, no matter how trivial, please get in tough via the Contact page.

Download Wheelcare Instructions