Ordering a wheelset can be a daunting process with so many components to choose from. I am here to ensure that you order the correct products that will meet your requirements and serve you for years to come. Please don’t be disheartened if I don’t manage to answer your call immediately: at certain times it is essential to focus on a wheel build and I will always try to respond quickly to a detailed voicemail. There are three distinct ways to purchase from me:
If you’ve found a wheelset in stock on my website and think it’s the one for you, then go ahead and click through online to make your purchase.
As you progress through checkout, please answer the additional questions on your bike specification and rider characteristics honestly and in as much detail as you can.
If there are any discrepancies with your order, or I feel something isn’t suitable, I will be in touch immediately to advise suitable alternatives and make sure your wheelset is tailored to your needs.
ENVE 3 DAY PROMISE: If an ENVE wheelset is listed in stock, it means we have a build kit ready to go with DT Swiss 240s Hubs and Custom Decals. From payment, it will be built to the highest tolerance and with you, ready to ride within 3 working days.
After payment, you’ll receive an invoice and shipping notification with full tracking details as soon as your wheels are on the way.
If you’ve been browsing components, have a basic idea what you’d like, and need some quotes, please complete a Rider Profile Form on the Contact page and let me know as much about your riding and wheelset requirements as you can.
I will send you an email or give you a call with some quotes based upon the information you've supplied.
Feel free to ask more questions at this stage. Once you are totally happy with the specification, just email back with your preferred quote.
You will receive an invoice via email which is payable online or by bank transfer. As soon as payment is received, your build is confirmed, and you will be entered into the build queue.
Parts are ordered, and you will be advised of an ETA for your wheelset. Any unusually long waits will be advised in advance.
As soon as your wheels are built you will receive a shipping notification with full tracking details. Alternatively you are welcome to visit the workshop to collect.
If you’re unsure which components are best for you or would prefer to talk through your requirements on the phone, either call the workshop on 01403 333 211 or complete a Rider Profile Form on the Contact page and request a call-back in the Additional Notes box.
Be as accurate as you can in filling out the form, it will enable me to better understand your riding before we speak.
During our conversation I will run through some basic quotes for you, and explain the reasons for any component selection.
If we reach a decision on specification, you will receive an invoice via email which is payable online or by bank transfer. As soon as payment is received, your build is confirmed, and you will be entered into the build queue.
Parts are ordered, and you will be advised of an ETA for your wheelset. Any unusually long waits will be advised in advance.
As soon as your wheels are built you will receive a shipping notification with full tracking details. Alternatively you are welcome to visit the workshop to collect.
