When ordering a custom wheelset, I will always endeavour to provide an accurate delivery estimate at time of payment. This is usually 2-3 weeks from payment date. However, as with any bespoke product complications can arise that are out of my control. There are so many combinations of parts available to tailor a wheelset to an individual rider, that it is impossible to keep stock of everything. Pink hubs may need to be specially ordered from the USA, spokes made in Belgium may be in short supply in the UK, and in general the parts I use are much less common than you would imagine. Having worked as a wheel builder and workshop manager for many years I know how frustrating these issues can be. I work very hard to minimise any delays and operate a policy of complete transparency with my clients. Your patience in such situations is truly appreciated.
If you need a wheelset for a specific event or have a deadline to meet: let me know, I will do my best to meet the target.
I am happy to arrange shipping internationally. Please use the Contact page to get in touch so that I can provide an accurate quote for international deliveries. Shipments to near Europe cost £20-40 with Fedex depending on the destination country and the level of insurance required.
Deliveries within the UK (Excluding Highlands and Islands)
As soon as a wheelset is complete and has been subject to a thorough inspection, it is packed and booked for delivery with Fedex on a next-weekday service. You will receive an email notification with your tracking number, and each delivery is insured to its maximum value.
Saturday delivery is available for a small additional surcharge: please enquire about this service when ordering.
To arrange to postpone a delivery before an attempt is made, or to arrange collection from a local Fedex depot, please call Fedex Domestic Support directly on 03456 00 00 68.
If nobody is available at your home or office to accept delivery the courier will usually leave an attempt notice so that you can request a new delivery:
- Visit the Fedex Delivery Tool online.
- Select “By Door Tag” or “By Email” from the dropdown menu.
- Enter your shipment details as listed on your delivery attempt card or from your original Fedex tracking email.
- Leaving a signed and dated note on your door will enable to driver to leave your shipment in a secure location. Otherwise a signature will be required for delivery.
I charge shipping at below cost price, and while it isn’t the cheapest service, Fedex have consistently proven to be reliable and friendly to deal with when assistance is needed with a shipment.
Wheelset Next Day Delivery: £11.
Re-usable Wheel Box: £5.
Parts/Tools/Accessories Next Day Delivery: £6 (When purchased independently of any wheelset)
Fedex tracking can be found on their UK homepage, here.
ENVE 3-Day Promise
For when you need to go fast, fast. If an ENVE wheelset is listed as In Stock on the website, I have a build kit ready to be hand built for you with DT 240s hubs and custom decals. They will be delivered to you within 3 working days from payment.
If you need to return wheels, please get in touch using the Contact page and let me know when they will arrive, and why they are being returned. It is essential to include your full contact details in the box with the wheels.
Please make sure when returning wheels that all tyres, rotors, quick releases and cassettes have been removed unless requested, and that wheels have been cleaned appropriately: this will greatly speed up the assessment of your wheels.