When ordering a custom wheelset, I will always endeavour to provide an accurate delivery estimate at time of payment. This is usually 2-3 weeks from payment date. However, as with any bespoke product complications can arise that are out of my control. There are so many combinations of parts available to tailor a wheelset to an individual rider, that it is impossible to keep stock of everything. Pink hubs may need to be specially ordered from the USA, spokes made in Belgium may be in short supply in the UK, and in general the parts I use are much less common than you would imagine. Having worked as a wheel builder and workshop manager for many years I know how frustrating these issues can be. I work very hard to minimise any delays and operate a policy of complete transparency with my clients. Your patience in such situations is truly appreciated.
If you need a wheelset for a specific event or have a deadline to meet: let me know, I will do my best to meet the target.
Deliveries within the UK (Excluding Highlands and Islands)
As soon as a wheelset is complete and has been subject to a thorough inspection, it is packed and booked for delivery with DPD on a next-weekday service. You will receive an email notification with your tracking number, and each delivery is insured to its full value.
DPD use an industry leading Predict service. On the morning of delivery, you will receive an email or text message advising you of a one-hour delivery window for your shipment, and progress can be tracked in real-time on a map, down to the final 15-minute delivery window.
If you can’t be around, the following options are available for you to re-schedule:
- Select an alternative delivery date.
- Delivery to a Neighbour’s address.
- Have the parcel left in a safe place.
- Collect from your local DPD Pickup Shop.
I charge shipping at cost price, and while it isn’t the cheapest service, it does offer the greatest choice and easiest control over how and when you take delivery.
Wheelset Next Day Delivery: £11.
Re-usable Wheel Box: £5.
Parts/Tools/Accessories Next Day Delivery: £6 (When purchased independently of any wheelset)
DPD tracking can be found on their UK homepage, here.
Please use my contact page to get in touch so that I can provide an accurate quote for international deliveries.
ENVE 3-Day Promise
For when you need to go fast, fast. If an ENVE wheelset is listed as In Stock on the website, I have a build kit ready to be hand built for you with DT 240s hubs and custom decals. They will be delivered to you within 3 working days from payment.
If you need to return wheels, please get in touch using the contact page and let me know when they will arrive, and why they are being returned. It is essential to include your full contact details in the box with the wheels.
Please make sure when returning wheels that all tyres, rotors, quick releases and cassettes have been removed, and wheels have been cleaned appropriately: this will greatly speed up the assessment of your wheels.